As a dentist, one of the most challenging things you’ll face during dental practice is dealing with difficult patients. Most people come to us in pain and distress, which makes the entire experience for both parties stressful and overwhelming. However, with the right approach and correct techniques, you might have the key for soothing the situation. You might not be able to fully manage your patients’ pain, but you can certainly create a calm, and trustworthy atmosphere for them to lighten up the air. In this article, you’ll get to learn some simple and achievable techniques on handling difficult patients.

1. Effective communication; one of the most rewarding methods when dealing with difficult patients is knowing how to talk to them. Convey your message clearly! Whether you’re explaining the procedure that will take place, discussing treatment plans or answering their questions, make sure you are fully understood every step of the way. You might need to rephrase your answers, ask them probing questions to make sure they understood you or simply by repeating yourself in a different way. Your goal is to eliminate any misunderstandings.

2. Establishing a welcoming environment; by creating a peaceful clinic. Light music, pastel-colored walls, TV and a coffee corner could go a long way with anxious patients. You want to create an atmosphere that relaxes them before they start their treatment. When your patient is relaxed, your job will be much easier and smoother.

3. Build trust & exhibit empathy; by showing your patients that you genuinely care about what they are going through. Explain that you will not start working unless they are totally comfortable and ready. Clearly explain the procedure itself step-by-step and the techniques you’re going to use to minimize pain and that they can ask for a pause whenever they feel the need to.

4. Post-procedure follow-up; this is one of the most important steps in your patient’s journey, especially when it comes to difficult patients or ones who have undergone major treatments. As their doctor, first; you need to clearly explain what they need to do after you have finished your part. You need to inform them, could be written, of their part in order for the treatment to succeed as a whole. Second, it would be highly appreciated by your patients if you or one of your staff members followed-up by a phone call or message to make sure they are well and the treatment plan is moving forward successfully. Also, if your patient comes back or calls with a problem, be sure to address it swiftly. This shows you are professional and that you genuinely care for their well-being.

To conclude, we all know how difficult dental patients can be and we have all been there. We’re here to tell you that it doesn’t have to be this hard and dental visits don’t have to be a source of fear or anxiety. With your expertise and compassionate approach, you can transform the dental experience into one that is positive and reassuring, ultimately leading to improved oral health for your patients and keeping them satisfied.