
Skills :-
- Good communication – written and oral skills
- Excellent conceptual and analytical skills
- Effective interpersonal skills
Experiences :-
- 11.2021 – present
Cartlow
Customer Service Representative - Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to orders, accounts, payments, shipping, returns, and product information.
- Process returns and exchanges efficiently and in accordance with company policy.
- Research and provide accurate information about products, services, and promotions.
- Maintain detailed records of customer interactions and resolutions.
- Proactively identify and address customer concerns beyond their initial inquiry.
- Escalate complex issues to the appropriate internal teams for resolution.
- Contribute to continuous improvement of customer service processes by providing feedback and suggestions.
- Uphold company policies and procedures while ensuring excellent customer service.
- Handling escalation cases,
03.2020 – 10.2021
Panda Kids Store
-Store Manager
- Manage daily operations of 1 location and activities of a team consisting of, 2 sales staff
- Establish goals and development plans, collaborating with the ownerto hit monthly and quarterly budget goal
EDUCATION :-
09.2019 – 09.2023
Institute Abbasiya Business Machines and Commercial Sciences
Bachelor of Management Information System
Updated 5 months ago