Abdallah Gamal

Resume Details

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Abdallah Gamal

Resume Description

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Skills :-

  • Good communication – written and oral skills
  • Excellent conceptual and analytical skills
  • Effective interpersonal skills

Experiences :-

  • 11.2021 – present
    Cartlow
    Customer Service Representative
  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Troubleshoot and resolve customer issues related to orders, accounts, payments, shipping, returns, and product information.
  • Process returns and exchanges efficiently and in accordance with company policy.
  • Research and provide accurate information about products, services, and promotions.
  • Maintain detailed records of customer interactions and resolutions.
  • Proactively identify and address customer concerns beyond their initial inquiry.
  • Escalate complex issues to the appropriate internal teams for resolution.
  • Contribute to continuous improvement of customer service processes by providing feedback and suggestions.
  • Uphold company policies and procedures while ensuring excellent customer service.
  •  Handling escalation cases,

03.2020 – 10.2021

Panda Kids Store
-Store Manager

  • Manage daily operations of 1 location and activities of a team consisting of, 2 sales staff
  • Establish goals and development plans, collaborating with the ownerto hit monthly and quarterly budget goal

EDUCATION :- 
09.2019 – 09.2023
Institute Abbasiya Business Machines and Commercial Sciences
Bachelor of Management Information System

 

  • Updated 5 months ago

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