
Work Experience:-
Customer Service representative January-2023/Present)
AT (BANK ABC)
- Assist customers with a range of banking services, including accounting inquires, deposits, withdrawals, loan applications.
- Follow up suspicious transactions that take place on customer cards, Internet banking
applications, and talk to customers to confirm the transactions. - Develop and nurture strong relationships with the clients to understand their goals, Challenges, and requirements.
- Perform the necessary action on systems and tools in order to fulfill the customer
request properly and maintain the bank’s financial position. - Resolved all customers complaints and inquires within the predetermined SLAs.
- Escalated problems, reported suspected fraud, and provided relevant feedback to the
right channels. - Working with other departments to address customer needs effectively.
- Stay up-to-date and gain in-depth understanding of the bank’s products and services. Internships & Activities
TRAINEE AT CIB (Aug-2022 to Sep-2022) - Learn about the bank products, handle customer inquiries, and Virtual training covered
the soft skills and essential topics in such as treasury, money markets and bank accounts
TRAINEE AT BANQUE DU MISR (June-2021 to July-2021) - Learn about Banking services for individuals, credit cards, debit cards, sales, wealth
management, loans and digital banking.
MEMBER AT EGYPTION BANKING SYSTEM MODEL-EBSM (Sep-2019 to May-2020)
- Attending many events and activities about how banks work and focusing on soft skills.
Courses - Training For Employment at EBI (Egyptian banking institute) (May-2022 to June-2022)
- MOS (Microsoft office specialist) from Microsoft and Ministry of Youth and sports
Online (48 Hours) (Sep-2020 to Dec-2020) - HR Management from Coursera
Online (24 Hours) (Mar-2019 to Apr-2019)
Skills
Personal Skills: - Never Stop Learning attitude, I enjoy learning new skills and gain more experience.
- Selling skills.
- Negotiation skills.
- Self-motivated work with team spirit.
- Effective communication skills. Computer Skills:
- Excellent command of Microsoft
Education
-
2018 - 2022
Faculty of Economics and Political science at Cairo University
Updated 5 months ago