
Work Experience
Data analytics Internship Program 2023/09 – 2023/10
MeriSKILL Company
• Sales project : Analyze sales data to identify trends, top-selling products, and revenue metrics for
business decision-making
• Project Title : Diabetes Patients The objective of the dataset is to diagnostically predict whether a patient
has diabetes based on certain diagnostic measurements included in the dataset
• The third Project : HR analysis after the data understanding and cleaning process the data model has 1470
recode and 35 columns so the project had 4 dashboards
Customer services Specialist / Vodafone , Cairo / 2022-06 – 2022-09
▪ prepare business research with analytics provided for the idea of the Internet application for children and
mobile phone chips for this application.
▪ Resolved diverse range of technical issues across multiple systems and applications for customers and
end-users.
▪ Provided high-level technical support by resolving inquiries by phone
Customer services Specialist / Alexandria bank, Cairo / 2022-02 – 2022-04
▪ Delivered exceptional customer service to every customer by leveraging extensive knowledge of
products and services and creating welcoming, positive experiences.
▪ Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Marketing Assistant /MEPD, Cairo /2020-06 – 2020-12
▪ Rebrand the business by changing the business logo and name to fit the business goals and target
audience
▪ Prepare a plan to create a phone app to divers sales & marketing funnels
▪ Manage & Create engaging content for Facebook and Instagram.
Business Owner / lacasa co-working space, Alexandria /2019-09 – 2020-03
▪ Devise & deployed sales and marketing strategy to grow and support the achievement of revenue goals,
which lead to the success to make 100,000 EP as total sales and 30,000 EP as net profit in the first quarter
of the business establishment and the last quarter of 2019.
Education
Professional Diploma in Business Administration 2020-12 – 2021-12 Grade:( A -)
Arab Academy for Science and Technology (AAST) – Alexandria, Egypt
• Learning principles of management, strategic management, marketing, project management, Business
development, human resource, financial management, organization behavior
• I did a lot of Business research & project like (Financial manipulation and fraud – STEINHOFF – case study)
link of research
Postgraduate Diploma: African Studies 2020-10 – 2021-05 Grade: excellent (90%)
Cairo University faculty of African postgraduate studies – Cairo, Egypt
• Studied history of Africa such as colonialism in Africa
• Studied macroeconomics for African Countries
Courses & certifications
Advanced Google Data analytics Specialization on Coursera May,2024
▪ Fundamental statistics track (python) , Datacamp Feb,2024
▪ Accenture USA Data Analytics virtual internship, through Forage Sep,2023
▪ intermediate Python Datacamp Sep,2023
▪ the KPMG AU Data Analytics virtual experience Program on Forage June,2023
▪ Google Data analytics Specialization on Coursera May, 2023
▪ Advanced Marketing analytics From Udacity Feb,2023
▪ Professional Diploma in training and teaching online from AAST Dec,2022
▪ Data analysis Challenger Track from Udacity Oct,2021
▪ Digital marketing professional Track from Udacity Aug,2021
Education
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2015 - 2019
Bachelor of Political Science at Alexandria University
Updated 5 months ago