An ambitious young lady, with experience in the Hospitality industry, wherein my skills and competency being a hotelier will be of used towards the mutual furtherance of my professionalism and the company’s future goals and progression.

PROFESSIONAL EXPERIENCE
COORDINATOR OF FOOD, BEVERAGE & RESERVATIONS
April 2013 – December 2015
SALES EXECUTIVE
January 2016 – January 2019
SALES EXECUTIVE
February 2019 – November 2022
Duties and responsibility:
Sofitel Cairo El Gizerah Sodic development Orascom
1. Skillfully up-selling the products,
i.e. restaurants, promotions / offers and loyalty card.
2. Full knowledge about of restaurants, promotions, special offers.
3. Menu typing knowledge.
4. Answering incoming calls as per Courtyard by Marriott standard.
5. Taking reservations in a proactive way.
6. Sending Proposals and Confirmations.
7. Follow-up of proposals and confirmations on or before
cut-off dates.
8. Be knowledgeable about F&B promotions, menus and
other vital business information required. 9. No promises of tables in all bookings.
we’ll get back to them for the feedback.
10. Updating database in ResPak regularly.
11. Assist for Banquette, Kitchen & other F&B requirements. 12. Tele marketing.
13. Maintaining RasPak database.
14. Tracking of spent of guests and get in touch with
customer, who have not been customers for some time. 15. Creating and mailing fliers.
16. Loyalty card update and develop further.
17. Contact to in-house guest and take their restaurant
requirements.
18. Following up guest feedback and emailing thank you notes.
It will be my pleasure if I shared in your team With my respect…

SALES EXECUTIVE
Complex Food & Beverage Reservations

EDUCATION
Bachelor of Low 2012-2011 Grade good

PROFESSIONAL SKILLS
• Having an experience in similar position 12 months.
• Strong communication skills
(verbal, listening, writing)
• Innovative
• Proactive and reliable
• Able to work alone and within a team.
Training and skills
*Arabic: mother tongue *English: Good
*Management training *Microsoft skills