An ambitious and energetic person who would like to be a member of a reputable organization that operates with professionalism to capitalize on my capabilities and skills, increase my experience, give me growth opportunities, and become a long-term valuable asset for it.

Certificates & courses

• M.S. office programs from UDEMY. “Aug 2019”
• Career development and soft skills at Amideast. “July2020”
• Entrepreneurship and business skills. “July 2019”
• English course Amideast. “May 2020”

Extracurricular activities:

• 2018-2019 Co-founder of a community service initiative called “Super Health”.
• 2019 Member in customer services survey.
• 2017-2019 Volunteered in a community service initiative called Bubbles as a member
• 2017-2022 Volunteer in Resala and Mersal Foundation.

Skills

• Researching and reporting
• Task management
• Technical writing
• Event planning
• Pitching
• Have the flexibility to adjust myself to any kind of work and people.
• Ability to plan my work and other people`s.
• Joining a non-profit organization and voluntary work

Al Alem dental center
Telesales :

1. Social Media & Hotline audit (through listening to calls and checking Fb & instagram) I will send the template Excel sheet to fill the data (tracking numbers, complaints, social media numbers, unintended and intended messages, number of messages by platform, Call volume/day,
2. Quotation Upselling through discount or payment solutions
3. Cancelled appointments Sheet with reasons and let the call center follow up with patient to know when they want to schedule (Dr. Hend already did this sheet “This will be the reference sheet to be done by engy”. Add a section of what action the call center done after the follow up .. and refollow up)
4. Call Center Agencies follow up, handover and tracking 5. Mini Report on the New customer came from social media & WhatsApp what did they do (only diagnosis or treatment as well “for marketing to track conversion properly”)
6. Retention for customers (diagnosed and didn’t come back)
7. Qualitative report (Complaints, quality assessment, duration of solving the problem, recommendations from your side)
8. Application CRM Executive