Work Experience profile: –

• Job Title: Senior Support Executive
  Company: M.A.S Misr for Distribution, February 2014 – present
  Current Work Experience Details in M.A.S Misr for Distribution
• Lenovo Products October 2014 – present
  Reviewing warranty repair orders on site & double check the credit amount on daily biases.
  Preparing warranty repair orders and spare parts usage reports on a monthly basis.
  Handle DOA, Broken and replacement Devices process.
  Handle customers’ inquires.
  Represent M.A.S as the contact person with Lenovo.
• SAMSUNG Products July 2014 – October 2014
  Prepare and follow up credit on monthly basis using GSPN website.
  Submitting and following up defective spare parts reports and other Reports to Samsung.

Handle DOA, Broken and replacement Devices process.
Handle customers’ inquires.
Represent M.A.S as the contact person with Samsung.

• HP products February 2014 – July 2014
  Review spare parts for job orders before submitting orders.
  Review the daily biases job orders and make sure that cases closed within 7 days.
  Handle DOA, Broken and replacement Devices process.
• Previous Work Experiences:-
  Training Coordinator Vision Academy, January 2013 – August 2013
  Handling Customer’s inquires.
  Reservation for new courses.
  Preparing courses schedule.
  Planning evaluation process.
  Welcoming new students & informing them procedures & rules.
  Receiving final result from instructor & print the certificate.
• Customer Service agent Mobinil, December 2010 – April 2012
  Handling customer’s problems.
  Explaining the new offers and services.
  Informing customer the correct action and correct information.
  Taking the correct action for the customer.
  Assist the Team Leader in team tasks.
• Payroll accountant Free Art, October 2009 – November 2010
  Performing the daily attendance work.
  Preparing and maintaining employee’s files.
  Issuing and reviewing the attendance and absenteeism monthly reports.
  Issuing and reviewing monthly report for employees vacations (casual, sick, Annual).
  Prepare a statement of account balances of each of the suppliers and customers.
  Deposit both cash and checks in bank.
• Sales Books & Books store, June 2009 – November 2009
  Welcoming local and foreign customers.
  In charge of inventory receiving on specially tailored software.
  Responsible for cash and credit cards dealing as well as End of day closing of POS.
  Arrange books for each field.
  Holding Store’s Petty cash.
•  Personal Skills:
  Hard worker
  Effective teamwork player
  Strong Leadership skills
  Meeting deadlines and targets
  Interpersonal skills