A dedicated professional with over 7 years of customer service experience,
handling customer inquiries, complaints and billing issues with the highest degree of courtesy and professionalism needed to resolve customer issues within one call .Offers alternative solutions, where appropriate, with the objective of retaining customers .Handles business transactions in connection with the activation of new customer accounts on a computer system
.Communicates with customers, using web based tools, and demonstrates the associated language proficiency.
AREAS OF EXPERTISE
•Meeting Customer Needs
* CRM
* Production of reports /statistics
* Problem solving.

•Telesales / Telemarketing
•MS Office,
•Computer literacy

1. Fly Dubai Call center agent / Interglobe services &
   technologies Co. (IGT)
   (Emirates ) 2012-2018
   * Receiving calls from all GCC countries, place a bookings & achieve
   monthly sales targets..
   * Out bound calls..
   * Solving customers problems in the airport.
2. A r a m e international / Citrus TV sales trainer and customer service Call center (Emirates) 2006-2010
   * Responsible for Telephone orders (inbound and outbound)/ queries and Data entry from customers and colleagues from all C C countries
   regarding availability, stock positions and delivery dates.. • Increased the
   business by 45% in t h e last 12 months..
   * Maximized call efficiencies and performance.
   * Meeting all on-going KPls and targets – out bound calls over 100 per day..
   * Suggested advertising campaigns and specific customer targeting.
   * Became fully conversant with many software systems used to build and
   process customer orders..
   * Helped increase customer retention whilst competing with the aggressive,
   new marketplace.
   * Helped introduce changes within business communication that freed-up
   abandoned telephone calls from GCC customers.
   * Cross-selling and upgrading existing customers accounts.,
3. SALES team leader -Max Retail
   (Emirates). 2004 – 2006
   * Helped startup and develop this new sales operation that included, staff development training, defining concession needs and recruiting quality staff.
   •Ensured all space in store was effectively utilized and products
   merchandised..
   * Maximized sales by consistently promoting a culture of customer service
4. Cost Accountant-Bon appétit (Egypt). 2003 – 2004.
   * Plans study and collects data to determine costs of business activit.
   Analyzes data obtained and records results, using computer. Analyzes
   changes in product design, raw materials, manufacturing methods, or
   services provided, to determine effects on costs.
   •Analyzes actual manufacturing costs and prepares periodic report
   comparing standard costs to actual production costs.
   •Provides management with reports specifying and comparing factors
   affecting prices and profitability of products or services., •Developed experience of Excel Spreadsheets and MS Word.
   5) KFC cashier & Customer Service.
   (Qatar 2002 – 200