
Experience
CALI trading
Sales manager
Improve Sales and business growth.
Prepare and conduct marketing campaigns.
Handle sales and collections activities.
Maintain excellent relationships with customers that improve performance.
Monitor competitors performance and market trends.
OYO
Business development manager
Identify new hotels that meet company standards.
Negotiate commercial agreements and On-board new accounts.
Strengthen relationship with existing hotel owners and stakeholders.
Collaborate with other teams to ensure smooth functioning on daily basis.
Plan and oversee business development efforts in saudi arabia.
LG electronics
Wholesale supervisor
Coach,train,counsel and discipline team.
Evaluate on the job team performance.
Ensure meeting monthly, yearly targets and development plans.
Organize team schedules.
Negotiate and approve vendors contracts.
Ensure items are in stock and maintain inventory.
Assist team opining new accounts and achieving targets.
Identify current and future trends that appeal to market.
Monitor local competitors performance.
Handle vendors promotions credit notes.
Abdullatif jameel electronics & Air conditioning
Corporate sales executive – Account manager
Managing high value corporate accounts “King abdullah for science and technology university-KAUST, PEPSI,
Abdul Latif Jameel UIS, Sharbatly village, Dr. Soliman Fakeeh Hospital, McDonalds’’.
Open new accounts.
ensure meeting monthly and yearly targets.
Projects management.
Managing marketing activities.
Vodafone egypt telecommunications s.a.e
Retail sales executive
Ensure customer satisfaction,solve customers inquiries, conflicts& complaints.
Monitoring,supporting all sales, technical related duties,team performance& evaluation.
Daily, weekly& monthly reports.
Develop, plan sales strategies&store trend.
Ensure meeting monthly target& enhance sales.
Handling store financial issues& money transfers.
Vodafone egypt telecommunications s.a.e
Customer care representative high value segment”& usb technical support
Handling high segment customers inquiries, requests & complaints.
USB technical support.
Support premium, corporate segment &account angles.
Helping bills review team before bill issuance in bills auditing.
Support complaint team.
Making daily &weekly reports for team performance.
Vodafone egypt telecommunications – Ecco
Customer care representative core & medium segment
Handle core& medium customers segment. inquiries, requests &complaints.
Ensure customers satisfaction.
Training
2-22 Jan 2011 Recommend the best program. Vodafone egypt telecommunications
Objectives:
Enhance customer experience.
Effective products &services recommendation plans.
How & when to offer the best to customer, convince and encourage him to do it with scientific way.
1- 28 Oct 2008 Find a way to say… yes!
Sponsored by “scitron training& consulting”.
Objectives:
How to satisfy your customer in all conditions through available tools.
Studying customer behaviors &characters.
Develop problem solving skills.
2-Feb 2006 “world class customer service”
Sponsored by “Dale Carnegie Training”.
Objectives:
Develop and define customer service skills that enhance professional relationship with customers.
Resolve customer conflicts that recognize and deal with a variety of customer behaviors.
Build decision-making skills that resolve conflict.
Develop negotiation skills.
Reduce work-related stress while satisfying internal customers.
3-Aug 2005-Dec 2005 Basic Business Skills Acquisition (BBSA)
Sponsored by “the Future Generation Foundation (FGF)”.
Training
Developed language and computer skills.
Enhanced presentation & project development skills.
Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and
report writing.
Jun 2004 – Aug 2004 E.S.P Center Zagazig University
Training:
Developed language skills:
Conversational Course
Skills
Sales Management. Area Management. Business development. Collection management. Customer Care. Call
Center. Problem solving. Decision making. Forecast. Pc skills. Microsoft office. Siebel. CRM
Achievements & Awards
Thank you employee of the month august 2010 by Vodafone Egypt telecommunications s.a.e. As a recognition
for performance during the month of august 2010 from head of customer care consumer of Vodafone Egypt
telecommunications s.a.e.
Yalla upgrade competition by Vodafone Egypt telecommunications s.a.e. Up selling & migration to new rate
plans for the biggest number of consumer customers
Education
-
2001-2004
faculty of Commerce at Commerce Accounting,Zagazig University
Updated 5 months ago