Work experiences :-

EL ARABY HOSPITAL CLINIC IN BANHA FACTORIES
Administrative Assistant at Araby International Hospital(From 2019
until now )
Book in-hospital clinic appointments.
Follow up on in-patient cases.
Obtain support in filling out forms.
Get approvals.
Handle customer support : inbound phone calls and service requests via
WhatsApp.
Build sustainable relationships and engage customers by taking the extra
mile.
Maintaining a positive, empathetic, and professional attitude toward
customers at all times.
Provide accurate, valid and comprehensive information to customers.
Identifying customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
Document all interactions within ticket system (Freshdesk).
Follow communications procedures, guidelines and policies
Ensure customer satisfaction and provide professional customer support.
Collaborating with colleagues and sharing information to ensure top-notch
customer support.
Meet team’s qualitative and quantitative targets.
Greet patients, inform doctors and respond to any further appointments in
OPD before patient arrival.
Follow up the cycle of checkup examination related to the patient, the
medical files and schedule the appointments for patients in order to
complete the remaining checkup.
Provide a monthly report for the checkup examination patients.
Follow up the data sent to the finance department regarding to the doctors’
fees.
Follow up and contact the patients to discuss the medical status regarding
them.
Oversee the team performance, provide guidance and support them

Education :-

industrial Technical Education Diploma 2011.
Private Nursing institute 2015 .
OSHA program for occupational safety and heath.
Diploma of Infection Control Specialist from the Arab
Center 2021.
First aid course at Menoufia University 2016
Diploma in Hospital Management from the American
University 2023