Skills and Courses:
- Certified Quality Coach Senior Analyst using the below Techniques (GROW – SANDWICH) from Vodafone UK
- Cisco System Quality and Audit Certified.
- Certified (Customer Service Excellence) program from Oxford University.
- Six Sigma yellow belt certified while working at Xceed Contact Center.
- CRM – Oracle – ERP – Siebel – Crystal systems certified user.
- Critical Thinking for Mid Management, from LinkedIn.
- Translating and simplifying Fertilizers Magazines (Argus – ICIS)
Personal Qualifications:
- I have the will to succeed using the latest scientific tools.
- very good communication skills
- Hard worker, can work at various work sites under pressure.
- have the ability to learn working in new fields.
- from my experience, I gained the skills of team working and dealing with different people.
- I can always add to the place I’m working at, suggesting possible new ideas for improving work.
Education
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1996/2000
Bachelor's of English Literature at Ain Shams University
Experience
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2023/now
Assistant School Manager at Royal Canadian International School
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2022/2023
Principle Assistant at Stanford International School
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2019/2022
Chairman Personal Assistant at Evergrow for Specialty Fertilizers
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2013/2018
Performance Manager at UK Advanced Tech Hub
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2009/2013
Senior Quality Assurance Analyst at Xceed Contact Center
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2005/2009
English Teacher at NIS
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2002/2009
English Teacher at Future Language School
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2001/2002
Receptionist at Hilton Taba Hotel
