Experience
El Gabry Hospital | Jan 2024- Present
Respiratory Therapist
· providing leadership and expertise in the field of RT and working collaboratively with the operating room team to perform advanced
respiratory procedures (such as airway management, laryngoscopy, endotracheal intubation, central venous line insertion, drug preparation,
peripheral venous cannulation, blood salvaging, arterial line insertion, and arterial blood gas sampling & analysis) for patients requiring/
under anesthesia in neonatal, pediatric, & adult populations.
·Responsible for the daily set-up and verification of anesthetic machines and equipment.
Xceed .Co.| Mar 2023- Aug 2023
Call Center
· Took orders over the phone for customers making sure they were getting what they ordered and were satisfied.
· Helped customers find the correct size, answered product questions, helped solve problems, confirmed all information, made
appropriate business
· Provided service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order
inquiries, and any other issues that may arise in the order fulfillment process
Peacock concierge Eg .Co.| May 2022- Dec 2022
One to One Specialist
· Handling global request all over the world.
· Knowledge of building and forming relationships with institutions to benefit from the highest level of service to provide it for clients.
· Responsible for VIP clients in banks to provide the best quality for their luxury lifestyle.
· Doing presentations & newsletters to view the company’s services, trying to win contract from a new bank.
· Available for requests 24/7.
· Managing the day to day activities with the company branches.
· Develop a well-designed and motivating evaluation program.
Peacock concierge Eg .Co.| Feb 2022- May 2022
Senior Concierge Specialist
· Reviewing and analyzing new hire’s performance and coaching them on their opportunities & strength points.
· Providing easy to understand instructions through high level descriptive skills to reach root causes for issue through voice and chat
channel.
· Following up with agents on service knowledge updates, providing best practices and customer handling skills.
· Handling customer complaints and escalations.
· Developing and implementing timeline to achieve targets.
· Showing comprehensive knowledge of service and following to quality standards.
· Regular performance evaluation.
Peacock concierge Eg .Co.| Dec 2021-Feb 2022
Concierge Specialist
· Services offered from NBK – Bank and ADCB – Bank Premium lifestyle management and concierge services.
· Provide bespoke service to both corporate and private clients, through the host of lavishly-tailored services, supply the highly –
valued clients with fully-enriched and loyalty- driven customer experience.
· The integrated services that are offered to members show their appreciation for them, their well –being, and how they have.
· Ensuring a high level of customer satisfaction and showing commitment to issue resolution.

Training attended

Egypt Air Training Academy Professional Diploma in Fares And
Ticketing (2022